Baby swimming terms and conditions

Booking conditions

By booking a Little Dippers Baby Swimming course with Aqua Hub, you understand that this is primarily a water safety program. You also understand that Little Dippers Ltd should be informed of any medical conditions for yourself or your baby.

Refunds and cancellations

Changes to dates/times to Foundation bookings are possible but must be done within 72 hours of the start of your course. Please be very certain you are available to make the session/sessions chosen prior to booking. Should you wish to cancel your booking please note that we can only provide refunds if you cancel up to 72 hours before the start of your course. Refunds within 72 hours can only be provided if we can fill your space. If you decide to cancel your Foundation course we will refund you the cost of your course minus a £20 administration charge.
In the event that classes have to be cancelled due to circumstances beyond our control we will endeavour to offer make ups or alternative sessions.
NO Refunds / credits will offered if you are unable to attend your lesson because of extenuating circumstances, including ANY illnesses / weather conditions / precautionary actions or any other circumstances beyond little dippers' control.
NO refunds can be given for the cancellation of courses once the course has started.
Any other refunds will incur a £5 credit card fee
COVID
Where classes have been cancelled due to COVID restrictions the course will be suspended until classes can resume once the lockdown is ended.
Refunds will only be given if we are unable to run your course once classes resume and will be subject to a £20 admin fee.
By booking into a Little Dippers course you understand and agree that unattended classes cannot be refunded, regardless of reason. Should you wish to make-up a missed class, 2 free make ups are offered each term, if any more than that are required it will incur a charge of £7.50 per organised make up. In extreme circumstances of illness, this fee can be waived but a Doctors certificate will be required.

Child Protection

Aqua Hub takes Child Protection very seriously and therefore you understand that at no point during your session will photography and filming be allowed unless previously agreed to and supervised by an Aqua Hub member of staff.

Your baby and the water

Never allow your baby to be alone or unsupervised near water. Although this program is designed to teach remarkable water skills, you baby is still far too young to appreciate the dangers of water. It is essential that babies are never left unattended.
Babies become cold very quickly and the pool temperature for practice must be at least 32 degrees C at all times. Babies should not be in the water for more than 30 minutes a day.
If attending a public swimming pool please make sure a lifeguard is in attendance and that they are aware of your activities.

Make up policy

Please note that once a course has started missed classes for any reason CANNOT BE REFUNDED. However, Little Dippers are currently one of the few swim schools to offer make up classes if you are unable to attend a lesson for ANY reason. Make up classes will incur a charge of £7.50. However each term we offer TWO FREE make up classes in case you go on holiday or your baby gets ill.

Make up classes can only be offered when there is space in another class and therefore cannot be completely guaranteed, although every effort will be made to accommodate you.

When requesting a make up class please note that these can only be given in the following circumstance:

can only be provided if we have been notified of your baby’s absence in advance
if you know you are going to be missing several classes due to holidays please inform us of your holiday dates before going away
if your baby has an ongoing illness we ask that you contact us on a week-by-week basis, in advance of your class. In extreme circumstances of illness, the fee of £7.50 can be waived but a doctor’s note or photo of medication with date and the baby’s name will be required
make up classes cannot be rescheduled regardless of the reason
free make up lessons can not be carried over. However, should you miss the last lesson of the term one free make up class can be carried over if you are continuing with classes for the next term. We will not provide a carry over make up if you are not joining the next term. This also applies to make up classes with a Doctor’s note.

Privacy Policy

Privacy & data

How we use and protect your data

Our website and client database is owned and managed by Aqua Hub. At Aqua Hub we are committed to protecting and preserving the privacy of our clients when visiting our website or communicating electronically with us.

This policy explains when and why we collect personal information about our clients and people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Whilst we will keep all of your personal information confidential, we reserve the right to disclose this information in the circumstances as set out within this policy. We confirm that we will keep the information secure and that we will comply fully with all applicable UK data protection legislation and regulations in force from time to time.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By being a client of Aqua Hub or using our website you’re agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to info@aqua-hub.co.uk

Who are we?

Aqua Hub is a swim school and water therapy centre in Putney, London, established in 2022.

How do we collect information from you?

We obtain information about you when you enquire about swimming lessons or classes via our website, email or telephone, book lessons by phone or email.

What type of information is collected about you?

In running and operating Aqua Hub, we may collect and process certain data and information relating to you and your engagement with our company. Your privacy is important to us and we confirm that we will never release your personal details to any third party for their mailing or marketing purposes. The data that we collect is detailed below:

Information you provide in order to complete an online form, or communicate with us electronically for any reason. This personal information may include your name, address, email address, and names, ages and dates of birth of children. We may also record any specific medical conditions you tell us about that are relevant to the provision of safe and effective swimming lessons or water therapy courses.

Details of visits to our website and the pages and resources that are accessed, including but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use the website. This may also include the resources that you access and information about where you are on the internet including the domain type, IP address and URL that you came from. This information may be collected and used for our internal research purposes and to improve the customer experience.

If you make payments to us, your card information is not retained by us.

How is your information used?

We may use your information:

To ensure that any services you purchase from us are processed accurately and efficiently. To meet our obligations arising from any agreements entered into by us and to notify you of any changes to our service provision.

To send you communications which you have requested and that may be of interest to you (for example details of forthcoming courses).

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity or as long as is set out in any relevant contract you hold with us. We respect your privacy and will only process personal data you provide to us in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and any other applicable privacy laws.

If you have any questions about how we collect, store and use personal data please contact us by email at info@aqua-hub.co.uk

We do not and will not knowingly collect information directly from any person under the age of 18. We may process personal data relating to under 18s only when provided by the parent or legal guardian.

How do I opt out?

You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in. You can unsubscribe by clicking ‘unsubscribe’ at the bottom of emails sent to you from Aqua Hub. We will process your request within 7 days.

Your Rights

The accuracy of your information is important to us. If you change email or telephone number, or any of the other information we hold is inaccurate or out of date, please email us at info@aqua-hub.co.uk

Review of this policy

We keep this policy under regular review.

This Privacy Policy was last updated in January 2022.